Questions about shipping

How long does shipping take?

Shipping to UK is business as usual and shouldn’t experience any problems or delays with Royal Mail’s Second class and signed for services. They would usually take 3-5 working days to deliver.

However, due to Covid-19 please expect delays for most international orders. International orders are sent with Royal Mail’s International Standard service and under normal circumstances , it would take 3-5 working days to deliver goods to European destinations and 6-7 working days to the rest of the world.

Please view the updates provided by Royal Mail about shipping to your country.

With worst case scenario delays in mind, here are some estimations for International Standard:

Canada: 3-4 weeks
Western Europe: 2 weeks
Eastern Europe: 5 weeks
North America: 6 weeks
South America, Asia, Africa: 8 weeks
Australia: 12 weeks

For international orders, it is advisable to choose tracked shipping for peace of mind.

Tracked shipping is considerably faster and would normally take 3-5 working days for goods to deliver within the EU and 5-7 working days for the rest of the world. Please keep an eye on your order by tracking it via the Royal Mail’s website. Please understand that there may be delays even for tracked packages.

If your order has not arrived after waiting very long, please contact me with the email kidura@kidura.co.uk and I will look into what happened to your package.

How will I know when my order has dispatched?

You will receive an email from PayPal and also my store, letting you know it has been dispatched. I aim to send out orders as fast as I can (3-5 working days) but.. Depending on how busy it gets it could take a while, especially when my store reopens or a new product is in stock etc. I’ll be sure to keep everyone updated on Instagram!

Will I be charged customs and import charges?

Customs and import charges may be charged outside of UK. I’ve also heard that Europe is now charging customs and handling fees to recipients for anything over 22 euros to receive their package… so please keep this in mind before ordering.

Questions about store orders

My address has changed or had a mistake, is there a way to change my shipping address?

If your order has not been shipped yet, then yes! Just email me at kidura@kidura.co.uk telling me your order number and new address and I’ll be sure to make a note of it. It’s best to tell me as soon as possible to avoid your order being sent out to the wrong address.

Can I get something signed?

Yes! You can ask for prints or books to be signed at checkout. Unfortunately, I cannot sign other items. Thank you ^o^

Can I make changes to my order?

You are welcome to email me at kidura@kidura.co.uk and I’ll see what I can do! Please understand it may take a while for me to reply if it during busy times, such as shortly after store opening or a new item is in stock.

There is an item missing from my order or I have the wrong item, what should I do?

Then you should definitely email me! ^o^ My email is kidura@kidura.co.uk. Let me know what is missing and I’ll send it out as soon as I can. Please be honest. As for accidentally sending out the wrong item, also let me know and I’ll send out the right item.

Cancellations and returns

May I cancel my order?

If your order has not been shipped out, then yes your order can be cancelled and you will be fully refunded.

Can I return an item/s no longer wanted?

Unfortunately, I cannot accept returns. I do apologise.

Covid-19

What measures are you taking to protect customers from Covid-19?

According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, I’m constantly monitoring the situation (and any official advice issued in connection with the same) and will take sensible measures to protect customers. It’s highly advised you review the WHO website for latest advice in this regard. I will be unable to ship orders if I have to isolate, which I will update on my website and on social media if this happens.

What is the status of shipping to my country in regards to Covid-19?

Please view the updates provided by Royal Mail and check the status of your country in terms of shipping to there.

Other questions

Do you do commissions?

I am not accepting commissions at the moment, but thank you for your interest ^o^